Frequently Asked Questions
Here are a few of the questions we get asked the most. If you don’t see what’s on your mind, reach out to us either by phone or email.
Tel: 07900 460252
What is your returns policy?
I will gladly refund you for your purchase provided it is within 14 days and in the same condition you received it in. Please keep in original packaging. It is required that you have proof of postage at your cost.
I do ask that we have a chat before you return your feather to me, this isn’t to make you change your mind, but just in case your problem can be resolved. Any bespoke orders cannot be returned.
What are the shipping options?
U.K. – First class recorded. There will always be a record of any order posted.
Rest of the world – International signed for and tracked. Please allow 14 days before enquiring about your order.
What will I do if I don’t receive my order?
Call me! Don’t leave it too long, there will always be a record of its whereabouts.
If I order today, when will it arrive?
Give me 24 hours to either make it (most of the stock I’ve already made) and to get it processed. Then a further 24 hours through the postal service. In busy times like Christmas it may well take longer.
Where are you located and do you have a shop?
Nope! No shop. I do welcome local visitors to my home In Kelso, Scottish Borders by appointment only.
Where do your feathers come from?
All my feathers come from British registered gamekeepers, and are the result of birds bred for the table.
Do you pluck live birds?
Ouch, most definitely not! The birds are already dead when they get plucked.
After care, wet feathers?
Arrrgh! Yes, we live in the UK so your feathers are bound to be caught out in the rain from time to time. Once home, remove feather from your hat or jacket and dry the base the best you can to prevent rust, then position your feather either on a radiator or in a warmer room. Once dry, carefully hold the feather over a steaming kettle and watch the feathers repositioning back into their original shape. They may require a bit of help, in this instance gently pull the feathers back into position, firm but not forceful.
How long have you been making feather accessories?
Ouch, I am giving my age away here. Twenty years ago I moved to Aberdeenshire and fell in love with the autumn colours of the pheasant and this lead me to making feather pins.
How long will my feather pin last?
How long is a piece of string? Seriously, as long as you take care of your feather pin it should last for many years. People have been in touch with me after 10 years and still proudly wear their Wendy Goode Original. Of’course you may be needing another style or colour to match a new outfit, so there is always a good reason to buy another and another……
Do you offer any guarantee?
Perhaps the best guarantee you have is that I am still around and as busy as ever twenty years on. It boils down to how you look after your feather, treat it mean and it might just get through the first event you bought it for. Give it some love and we can have a chat ten years on. If on the other hand you do have an issue, please get in touch and we will see if it can be resolved.
Where do the feather bases come from?
I make them all!! Yes, not just the feather part of the pin but the base too. Many moons ago I did a stained-glass course and I use aspects of that craft to make the base. Whether it’s soldering the pin to the back of a spent rifle brass or cartridge or making a copper cone and tinning it a silver colour tone. I must admit to my husband doing all the cutting and widening of the spent shells, as well as shaping the copper cone. Let’s just say when it comes to the bases, I need a bit of help. Team effort!
Is my feather pin upcycled?
Yes! I guess the feathers have been upcycled. Obviously I cannot improve on nature, but it’s great knowing that the feathers that I use are no longer destined to the skip.
Can I recycle my feather pin? And how about the packaging?
Hmmm I guess so, as the feather would decompose the whole feather pin could be put into your metal recycling bin. The packaging is still a work in progress. It’s a fine line between making sure you get the feather home safely and the cost. It’s a terrible struggle finding a box deep enough to accommodate the 3 D feather, in 3 sizes. The ideal would be specially made boxes, but I do have an issue with the packaging costing more that the feather. Let’s leave this as a work in progress for now. I am hoping you get a good few years’ from it first.
Where can I buy my feather pin?
Right here on my website. If you can’t find what you want, please make contact and I will try to oblige.
There are a few out-lets selling my feather pins, again, please reach out and ask and I will certainly be able to help.
We are wanting feather buttonholes for the Grooms men at our wedding, can you help?
Absolutely can! Please drop me an email or call and we can discuss your exclusive needs.